If you’re hiring a nanny for the first time, it can be difficult to know which questions you need to ask. How do you identify a good nanny from a nanny that just isn’t suited to you and your family? How do you know that you’ve chosen the perfect nanny for your children?
We’ve put together a list of our top 10 interview questions to ask your nanny job applicants to help you determine who’s the cream of the crop:
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Taking up references on a nanny is a vital part of the recruitment process. Parents should always telephone the contacts provided themselves, rather than relying on a third party to do it for them, especially after the tragedy that led to a lawsuit being filed against an American website supposedly offering a reference checking service. References allow previous employers to share their experience of employing a particular nanny and can help you discover both their strengths and the potential pitfalls.
Try to find a time when and the person you are talking to will be free from interruptions. Prepare your questions in advance and pay attention to both what they say and their tone of voice. If you sense that they are hesitating or might be hiding something that could be a bad sign. Keep your questions open ended and allow the other person space to reply in their own time.
Remember to ask questions that are specific to your situation. If you need a nanny to do overnight care then ask whether this what part of their previous job and how they coped. Written references will seldom give you all the details that you need, another reason why a personal conversation with ex-employers is so important.
At the end of your nanny’s time with you don’t forget to write them a reference of your own!
Please note that we at Nannyjob.co.uk do not at any point check the identity or references of jobseekers and advise you to double check references which have been taken up by a nanny agency on your behalf.
When employing a nanny it’s vitally important to take up references and most nannies request a written reference at the end of a position. Ex-nanny employers should expect to be contacted by parents even 10 years down the line, as for some nannies this might still be within the ‘most recent’ referees.
A written reference for a nanny should confirm the dates of employment and duties as a bare minimum. It’s also nice to include anything the nanny did particularly well and give concrete examples of how they performed their duties. Comments on reliability and timekeeping, ability to deal with emergencies and the nanny’s general attitude towards the children and the job provide a good starting point for anyone checking the reference verbally. Written references need to be neutral, sticking to very basic factual information, or positive. It’s not against the law to give a ‘bad’ reference (although we would recommend that anyone who feels they can’t give a broadly positive reference seeks individual legal advice) but a written reference is not the place to raise any disciplinary issues.
An ex-employer is obliged to give an honest and fair reference. Essentially this means not holding back information where you can prove what you’re saying. If someone asks whether there were ever any issues raised with the nanny or whether any disciplinary action was taken a fair reference must respond truthfully. It’s intended to be fair to the employee and the future employer after all.
Disciplinary action is an easy question to answer, and a reason why it’s important to keep records of formal warnings. If there was no disciplinary action then no need to worry! Broader performance management is a finer line. It’s expected that at the beginning nannies will be given feedback, and unless the nanny didn’t respond to that it would be unfair to mention it in a future reference. A reference shouldn’t mention anything a nanny hasn’t been given an opportunity to correct, so if a nanny was consistently late but there was no conservation about lateness then a nanny could easily argue they weren’t able to act on this and improve their timekeeping.
Most previous employers will give an unreservedly glowing reference, focusing on the quality of the nanny’s relationship with the children, and that’s a really good sign of a great nanny because it shows a lasting positive impact. Their tone of voice and willingness to answer questions will say a lot about how genuine their feelings are, and that’s one reason why it’s important to follow up written or email references with a phone call. A final test for a reference is to ask whether in the same situation they would employ the nanny again. It goes without saying that you’d expect the answer there to be a ‘yes’.
